Terms and Conditions

The Tasting Board recommends cheeses to be purchased from licensed distributors. All sales are solicited, offered by, accepted, and fulfilled by retailers and distributors that are licensed to ship to members and their corresponding states. Charges will include all applicable sales tax that the distributor is required to collect and may vary based on the specific merchant fulfilling your order and the specific items purchased.

The Tasting Board Experience

The Tasting Board Experience is a subscription club that matches you with cheese selections to be purchased direct from retailers and/or distributors on a monthly basis. Once per month, you will automatically receive a new shipment of cheese chosen specifically for you. You may postpone, spread out (every 2 or 3 months), skip or cancel any time before your monthly shipment is processed by calling your cheese concierge at 1-844-BCELLAR or emailing cheese.concierge@brightcellars.com. We try our best to respond to all members within 24 business hours! If you don’t hear back from us right away, don’t fear - your email/calls are time stamped and we will respond to you as soon as possible.

Undeliverable Packages

Our distributors may utilize different mail carrier services, such as USPS, UPS or FedEx to deliver your package to you. It is the responsibility of the customer to monitor their shipment in transit and to make every attempt to be present to receive their cheese package. For packages that are undeliverable, we will do our best to notify you of a package being held at your local carrier facility, and it is then the customer’s responsibility to arrange for pickup or redelivery in a timely manner. In order to ensure your package is received and your cheese is refrigerated as soon as possible, we recommend that you ship to a workplace or a location that has someone available to accept your package during the day. If you have special delivery requests, please contact us at cheese.concierge@brightcellars.com.

Referral Rewards

Active members of The Tasting Board (non-canceled members) may refer new members to The Tasting Board by sharing their personal referral link. This link is available in the "My Account" section of the site.

Active members who have referred new members using their link are eligible to receive reward points that can be redeemed for items through The Tasting Board Member Rewards Program. Only active members receiving monthly packages may redeem reward points. Past or cancelled members who are not receiving regular subscription packages cannot redeem points. Bonus cheeses redeemed with points will be selected by The Tasting Board’s matching algorithm. Bonus cheeses cannot be specified before shipment and it may be a duplicate of a cheese already included in your current, past or future shipments.

Shipping Conditions

In order to ensure your cheese arrives promptly and to minimize time in transit, we only ship orders Monday, Tuesday and Wednesday.

The tradition of cheesemaking originally began as a way to preserve milk in warm climates - most cheeses can safely remain at room temperature for two to four days if they are properly sealed! Nonetheless, we do our best to ensure your cheese is shipped with proper insulation, with cooling packs and in a timely manner. Should your cheese arrive at room temperature or even slightly warmed, simply placing it in the fridge for a few hours will bring the cheese back to its normal texture.

Unfortunately, severe weather conditions can impact the delivery date of your order. We do our best to only deliver cheese of the highest quality, so we may hold our shipments if the forecast predicts that your cheese may get too hot or too cold while in transit. If you have any questions about weather delays, please contact the Concierge Team!

Refund Policy

If you are dissatisfied with your Tasting Board Experience, please contact the Concierge Team at any time. Members of the Concierge Team are available to assist Monday through Friday between 9:00am CST and 5:00pm CST. Contact outside of these hours will be addressed during business hours on a first come first served basis. Most items are not refundable. If you receive a damaged or defective product, we may refund at our discretion if we are notified within 30 days of the order date.

Electronic Communications

Effective for members joining after September 09, 2017. When ordering or registering on our site, you expressly agree that we may communicate with you regarding transactions you have initiated or respond to your communications to Bright Cellars by SMS, MMS, text message, or other electronic means directed to your device through an automatic telephone dialing system. Message and data rates may apply. The consent to these terms is not a condition of purchase.

How do I opt out?

We reserve the right, at our sole discretion, to change, modify, add or remove any portion of the Terms and Conditions, in whole or in part, at any time. Changes in the Terms and Conditions will be effective when posted. Your continued use of the Web Site and/or the services made available on or through the Web Site after any changes to the Terms and Conditions are posted will be considered acceptance of those changes

You may opt-out of SMS messaging notifications by replying “STOP” to any of our reminders. In addition, you may call our concierge at 1-844-BCELLAR or email cheese.concierge@brightcellars.com

Changes to Terms of Use

We reserve the right, at our sole discretion, to change, modify, add or remove any portion of the Terms and Conditions, in whole or in part, at any time. Changes in the Terms and Conditions will be effective when posted. Your continued use of the Web Site and/or the services made available on or through the Web Site after any changes to the Terms and Conditions are posted will be considered acceptance of those changes

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